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The Lowdown: A quick tutorial about how this works.

So now that you know our story, we thought it would be a perfect time to explain how the whole service works for you, the Buyer. We've tried to make it as simple as possible, while also keeping you up to speed throughout the entire process in a fun and engaging way. So without further ado, below are the steps that will get you virtually anything, anywhere.

Step One:

You can shop on Entrusters.com for anything you like, from anywhere in the world. Literally anything. You name it, we'll find a way to get it for you. Once you find a product that you want from the search results or our curated catalog (for example - Our Headphones Category), press the big blue “Get Delivery Offer” button to launch your order into our marketplace.

Once you publish your request, Trusted Travelers from all over the world can bid to deliver your product to you, wherever you are. One of the killer features of Entrusters.com is that we are going to be doing our best to make sure that the same Trusted Traveler brings you down all your goods in one delivery...this makes it easier on both of you don't you think?. So, go and ahead and order the case with your iPhone, your new friend will bring it all to you! Remember, you are under NO obligation to buy when you publish a delivery request. Now, the fun starts.

Step Two:

As soon as your request receives a bid we will shoot you an email to let you know. Any subsequent bids will also result in the shooting of emails...yes, lots of emails being shot around, but we want to keep you up to date so you can get the best price. The choice is all yours: you choose to accept or reject each offer. All of the offers that arrive in your inbox are TOTAL prices, meaning that they include:

  • The purchase price of the item, plus
  • All fees related to the traveler and the marketplace, as well as
  • The arrival date of the traveler.

We’ll also tell you a little about each other, including the other's Entrusters score. Just another reminder, there's no obligation for you to accept an offer. On the other hand, at this point, a Trusted Traveler's offer can be withdrawn if he or she changes travel plans or decides not to bring the item.

Step Three:

When you decide to accept an offer, we’ll send you an invoice for the full amount (yes, all fees included!), to be secured with Entrusters until you’ve received your item. At this point, we're also going to be informing the Trusted Traveler that he or she has some shopping to do, for you!

Once we confirm receipt of your funds, the Trusted Traveler will purchase your exact items. Remember, Entrusters holds your money until the delivery is completed and you are happy with your delivery.

Step Four:

You're on the home stretch! When the Trusted Traveler arrives to your city, you both arrange to meet up at a mutually convenient location...coffee shops with good wifi or even hotel lobbies are generally where we recommend. The Trusted Traveler will bring you the item and you’ll get to check it out, and confirm that it’s exactly what you ordered. Once you’re happy with the product, you’ll provide the Trusted Traveler with the unique code that you will have received from us at Entrusters.com. Ideally you can take the time to chat a bit with your Trusted Traveler - maybe tell him or her about things to do in the city. Its always nice to make a new friend with some local knowledge right?

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